Oh no! Mold is gross, no doubt about it. The occurrence of mold is one of the potential drawbacks of a preservative-free product. The presence of one slightly undried piece can lead to the spoilage of an entire bag. In no way does this have anything to do with the quality of the meat as we use nothing but the most natural ingredients. Just an unfortunate occurrence from time to time. Please email our call our customer service team with your email, order number, and spoiled product and we'll take care of you right away. If you can take photos that is extra helpful.

How to Manage a Recurring Order Subscription You can absolutely update the shipment date of your next order, either forward or backward in time. Watch the video above to see how to make changes to your recurring order. If you are still having issues, feel free to contact our customer service team. We can manually make the update for you

How to Update Credit Card Information You can watch the video above or follow these simple steps to change your credit card information for your recurring order. 1. Log in to your account. 2. Click on the Manage Subscription tab. 3. Scroll to the Payment Information tab If you are still having difficulty, feel free to contact our customer service team

How to Apply a Discount Code to Recurring Orders Feel free to watch the video above and follow these simple steps to enter discount codes for your subscription. 1. Log into your account. 2. Click the Manage Subscriptions - This is where you can edit your account. 3. Scroll down to the Discount Code tab. Input the code and click apply the discount. If you're still having trouble, feel free to reach out to customer service and they'll be more than happy to help you out.

How to Manage a Recurring Order Subscription Feel free to watch the video above to see how to pause and restart recurring order subscriptions. You can also reach out to our customer service team and they'll be more than happy to pause it for

How to Manage a Recurring Order Subscription We're sorry to see you go! But we understand. You can view the video above or follow these steps to cancel your subscription: 1. Log into your account. 2. Click the Manage Recurring Order. 3. At the bottom, click the Cancel Subscription. If you're still having trouble, feel free to reach out to customer service and they'll be happy to help you out.

To manage your account watch the video above or simply follow these steps: Log in to your account.Look for where it says account details.Click on the tab that says Manage recurring order. This should allow you to manage and update anything to your account. If you're still having trouble, make sure to contact customer service and they'll be happy to help you out

You can easily add new products to your existing recurring subscription. Follow the following easy steps. 1. Log into your account. 2. Visit the product page of the product that you would like to add to your existing subscription. 3. Add the product to your existing subscription in red.

We're glad you asked. The recurring order feature is a great way to make sure you get a regular shipment of the best damn jerky on the planet. Plus, you save 5% on every order. The process to create a recurring order is very similar to a normal order. The only difference is selecting the box for Recurring Order & Save on the product page. Feel free to build a cart full of different products. Learn more about Subscribe & Save.

When you redeem rewards for a discount code, a window will pop up with your unique code. You will also receive an automatic email with the code. Make sure to copy and paste the code to use at checkout. Additionally, you can view your full rewards history with discounts codes by logging into your account and visiting the rewards page. Click Rewards History to view your full history and coupon codes.

As a Rare Tier member and perk, you have the ability to send a free People’s Jerky Gram to anyone. Once you reach the Rare Tier, we will send you a unique code via email for 100% off a People’s Jerky Gram. All you have to do is add a People’s Gram to your cart AND apply the unique code to redeem. If you have any issues or never received the email with the code, don't hesitate to reach out.

Well, that is not good. We're here to help. Here are a few common issues to try before reaching out for help. The code has to be copied exactly as given. This includes spaces, dashes, numbers, capital letters, etc. At this time, only one coupon code can be used at a time. Most coupon codes can only be used once per customer. If the coupon code is for a free bag, you must add the bag to your cart before checkout for the savings to appear. If you're still having issues, feel free to contact our customer service team.

Don't worry! We can help, just contact our customer service team and we'll gladly help you out.

Unfortunately, our system does not allow for multiple codes to be used at checkout, but the points don't expire so you can use a redeemed code for another purchase!

Did you leave a review but your rewards points aren't showing up in your account? There are a few reasons this can happen, but rest assured we'll make sure you get your points.

It's super easy! Click here to sign-up for the Rewards Program. Make sure to sign up with the same email as your previous orders to use all your existing points.

Yes, we do! When you sign up for the rewards program, make sure to include your birthday! If you happen to bypass that, don't panic! Just send us an email and we'll be more than happy to add your birthday to your profile.

Redeeming your rewards points is easy! Just make sure to redeem the correct order type: One-Time Order versus Recurring Orders. Watch the videos below to see how! One-Time Orders, Recurring Orders. Feel free to reach out with any additional questions.

Feel free to contact our customer service team and we can take care of you. Make sure to include your current email address and the desired new email address.

No worries, we're here to help! There are a couple things that might be happening when you are unable to log into your account. Even if you've placed an order before and signed up for our marketing emails, you still need to create an account on our website. Make sure to create the account with the email associated with your order. This way all of your order information and loyalty points are saved. If you've created an account but are still having issues logging in, you can use the "lost your password" link to reset your password. An email will be sent to your email with the ability to update your password. Make sure to check your spam folder as sometimes the auto email can be blocked. Feel free to reach out with any additional issues or questions.

It's super easy. Visit the account page and hit "Forgot Password." An automatic email will be sent to your email to reset the password. Remember to check your spam folder when you're waiting for your password link, it will sometimes go straight to spam!

Discount codes never expire, so feel free to save for your next order. If you have a special need or request, don't hesitate to reach out.

You may have redeemed from the wrong tab, go ahead and contact our customer service team and they'll gladly help you out!

On the cart drawer page, there will be a line that reads "Add a gift note." Insert your gift message here and we will include this in the order. Additionally, when a gift note is added to the order, no pricing will be included in the order.

We have expanded a bit on where you can purchase our jerky. Most customers love online shopping, and that's why we've made it accessible for everyone. If you do happen to purchase through our website, we have a reward system you can take advantage of and save an extra 5% for having a subscription. You can find our jerky on Amazon, Walmart, and of course, right here on our website. If you happen to live or are stopping by LA, we are open to the public on weekdays from 6:00 AM - 2:30 PM.

We apologize, mistakes do happen from time to time. If you receive the wrong items, take a picture of your items and packing slip and email them to our customer service team, and we'll get right on it!

At this time, we do not offer any military discounts. We do offer discounts every once in a while via our email list. Be sure to sign-up to receive emails on our website.

We offer free shipping on orders $85 and over. Remember, if your order is $85 and you add a coupon that brings it lower than the free shipping requirement, it'll automatically add the shipping cost.

If your order has not been processed to ship yet, send us an email and we'll be happy to cancel your order. If your order has already been shipped, unfortunately, we are unable to cancel it. You would need to wait to receive the package and then send it back to the address listed below. Once we receive it, we'll issue a full refund for any unopened items. Make sure to include a note with the address, the order number, and the reason for returning.

We place great value in our team of independent distributors and retailers. They are an integral part of our success and relationship with our loyal customers. Feel free to contact our customer service team for more information.

We most definitely offer co-packing and/or private label services; it is an important part of our business. We evaluate each opportunity on a case-by-case basis. Feel free to contact our customer service team for more information.

Oh no! Mistakes happen and we're here to help. Please contact us as soon as possible so we can prevent the order from shipping out. Unfortunately, if your order has already been shipped, there's no way we can recall the package. Hopefully, the item will be returned to sender, in which case we can issue a refund.

Oh no! If the carrier has lost your package, feel free to contact us. We'll be more than happy to help you out and investigate the situation with the carrier.

Porch pirates are a thing now, and we understand the frustration. If you caught someone stealing your package, please reach out to our customer service team and we will take care of you. We'll work with you to find a solution.

Every once in a while, a package will be damaged during transit. No worries, we're here to help! Please send an email with a picture of the damaged package and we'll make sure to take care of you right away!

This means you're a local, willing to make the drive, or you just happened to have stumbled upon us! Which are all great! If you've already placed the order online and would like to pick it up in person, please email us or give us a call at (724) 831-6345 to coordinate the pick-up.
If you're looking to place a new order, feel free to email us or call your order, and we can prepare it for pick-up. We accept cash or credit/debit on will-call orders.

We apologize your order is taking longer than usual. Orders are typically processed in 1-2 business days (the majority of orders within 1 business day). If the order is placed on a Friday, your order may not ship until Monday. If the order is placed on a weekend or holiday, the order will ship the next business day. You should have received a confirmation email with your order information and tracking number. Make sure to check your spam folder. If you still haven't received anything, please email us and we'll take care of it.

No longer want the jerky? We are more than happy to issue a refund on any unopened orders that are returned to the address listed below. Please include the packing slip and a request for a refund detailed inside. We will issue the refund immediately upon receipt, and the funds usually return within 3-5 business days.
Attention: Returns
Angkor Crowne Golden Jerky, a trademark of 802AC KBAMI & UBAMI Khmer Global Company
4615 Treichel Street
Madison, WI 53718
Additionally, return shipping costs and other incidental fees are the sole responsibility of the customer unless the item was defective or shipped in error. If you have a specific issue with the product, feel free to contact our customer service team.

If you're curious about the breakdown of shipping costs, we're here to provide some insight. We charge a $7.50 flat rate cost on all standard orders under $85, no matter what size. Free standard shipping on all orders $85 or more unless a different shipping method is selected at checkout.
At checkout, you will see each shipping option with an associated cost based on your order size and shipping destination.

Ugh. Shipping. Such a drag, we know, but how convenient to have it delivered right to your front door or workplace. We charge a small shipping fee as a way to offset our shipping costs, which are normally well above $5. This way, we can keep our prices on the jerky as competitive as possible.
Ready to step up to the plate? We offer FREE STANDARD SHIPPING on all orders over $85.

Don't worry, we're here to help. If your package was marked as delivered but never turned up, there are most likely a few reasons:
Sometimes the USPS/UPS will update the tracking as delivered when, in fact, they haven’t dropped it off yet. We recommend giving it 3 days' time.
If nothing shows up after 3 days, reach back out and we'll either send a replacement or issue a refund.
Maybe someone else in your household or a neighbor received it? If you happen to come across your USPS person, you can always ask them as well.

If none of these options work, feel free to contact us and we'll do our best to find the missing jerky!

We love that we’re getting more and more attention from places beyond our neighborhood here in Downtown Los Angeles. At this time, we only ship to the United States and U.S. territories, military addresses (FPO/APO/DPO), and Canada.

The Big Slab jerky is part of our Classic line. You can view all three flavors by clicking here. Make sure to select Big Slab Bag (15-CT) to get the slabs of jerky.

At this time, we do not use grass-fed beef. However, we source all our beef in the USA from highly-selective, small ranchers. We exclusively partner with suppliers that share our core philosophy: doing the right thing can be beneficial to all and helps customers and communities thrive in a safe, responsible, and sustainable way.
Our Old Fashioned, Carne Seca, and Tasting Kitchen lines all come from 100% Angus Beef throughout the Midwest. The Angus beef has excellent marbling, adding a richer flavor profile to the meat.
Our Classic line comes from beef sourced in California and is a generally leaner cut for our famous "Big Slabs."

Our jerky can last up to a year from when it was made. You can check this date on the back of the bag near the bottom, where there is a sell-by date.
Opening the jerky will not affect the sell-by date. Our bags are resealable, so make sure to remove as much air from the bag as possible to prevent your jerky from drying up. You can learn more about how to store your jerky here.

Nope! Our jerky is 100% shelf-stable in a cool, ambient environment. It does not require any special handling or refrigeration. The best way to maintain freshness of the jerky is to keep it in an air-tight bag.

For our friends who are living that gluten-free lifestyle, we have several options that are 100% gluten-free. Check out any of the following products that are guaranteed to be free from gluten:
Any product from the Old Fashioned line
Any product from the Carne Seca line
You can also shop all of our gluten-free products by clicking here.

Heck yeah we do! We have a whole range of products that are all-natural, keto-friendly, gluten-free, high in protein, soy-free, dairy-free, sugar-free, preservative-free, and free from artificial ingredients.
You can view all of our Keto-Friendly, Sugar-Free jerky options here.

The Classic and Old Fashioned product lines are two of our most popular products. Below is a definition of the two. Make sure to visit the product pages to see photos and videos of the differences.
Old Fashioned: Thicker cut of meat, drier, more traditional style jerky, very simple spice mix, sugar-free.
Classic Line: Thinly cut, slab-style jerky, contains soy sauce, sugar, and liquid smoke.

By definition, the "Old Fashioned" jerky is a drier, tougher-style jerky. It’s actually inspired by recipes and a handmade process that dates back to the 1920s. There are a couple of reasons for the drier texture:
There is no added sugar, corn syrups, or artificial ingredients that are often used to soften more commercial-style jerky.
We employ a traditional, handmade process that dries the jerky to a level that doesn’t need preservatives or nitrates to keep it shelf-stable.
We have many customers who love that extra dry style.

We love to hear what you have to say (but only if it's good, jk). There are two ways to leave a review:
Option #1: An automatic email is generated after each purchase which will allow you to leave a review on the products that you purchased. Your review, when submitted through the email, will automatically add rewards points to your account.
Option #2: You can also visit the product page on our website and scroll down to the review section where you can leave a review directly on the product page. If you submit a review this way, please email our customer service so we can manually add rewards points to your account. Limit one review per product.

The best way to reach us is at info@angkorgoldenjerky.com, but you can also call us at (724) 831-6345. We are open Monday-Friday from 6:00 AM to 2:30 PM PST.

Unfortunately, we are unable to accommodate tour requests at this time, but you are more than welcome to stop by to see the operation. I'm sure someone will let you peek your head in. Plus, you can purchase fresh batches of jerky!

Try before you buy, right? We wish we could offer free samples because we're confident that once you try our jerky, you'll be hooked. Unfortunately, free samples can be costly for a small business, and our goal is to maintain our prices as low as possible. Our 2.5 oz bags are a great way to try small quantities of different flavors before ordering the larger sizes.
We also have the "One of Everything" Jerky Box which is a great way to sample a little bit of everything. We also offer discounts and offers through our emails, so make sure to sign up to receive emails.

We currently partner with local charities here in the Los Angeles area and are always looking for new causes that are doing great work for the community. We evaluate each opportunity on a case-by-case basis. Feel free to contact our customer service team.

We source all our beef in the USA from highly-selective, small ranchers. We exclusively partner with suppliers that share our core philosophy: doing the right thing can be beneficial to all and helps customers and communities thrive in a safe, responsible, and sustainable way.
Our Old Fashioned, Carne Seca, and Tasting Kitchen lines all come from 100% Angus Beef throughout the Midwest. The Angus beef has excellent marbling, adding a richer flavor profile to the meat. Our Classic line comes from beef sourced in California and is a generally leaner cut for our famous "Big Slabs."

We have some of the most passionate and loyal fans in the world. Rather than force our customers to pay attention to flash sales, discounts, and offers, we strive to offer the lowest prices year-round. With that said, we do offer two big promotions a year: once during the holidays and once in the summer.
Make sure to sign up for our e-newsletter and follow us on social media to stay up-to-date on all the latest news and deals!

Our jerky is 100% shelf-stable, meaning it requires no refrigeration once opened. The best way to keep your jerky tasting fresh is to store it in an air-tight bag. The jerky will tend to dry out gradually as it becomes exposed to air, but it will remain 100% safe to consume.